Last Updated: Dec 31, 2019
Personal Information Collected
We collect information in the following ways:
- We comply with GDPR and CCPA as well as any other laws and regulations. We put our users first and want to protect their rights and privacy on a standard above any law or regulation.
- When you register an account to become a user of our services, such as your name, e-mail, contact information and password
- When you view and interact with our features, and functionality
- When you voluntarily interact with third party services available through AncestryData
- Please know that we place ads on our site and introduce products and advertisers in our search results, however we do not control the billing of product for our advertisers. Please contact our advertisers directly if you choose to do business with any of them.
Uses of Personal Information
We use the information you provide to:
- Administer your account with us and customize the services we provide to you and other users
- Create and distribute advertising relevant to your experience on AncestryData Applications
- Send you promotional communications
- For our internal business purposes, such as to analyze trends and statistics, for audits and to determine the effectiveness of our promotional campaigns
- To protect the security or integrity of our AncestryData Applications and our business
- To contact you if necessary regarding your transactions, your account, changes to our terms, conditions, and policies, and/or for other administrative purposes
Your Information Choices
- Review and edit your personal information through your My Account page
- Control the messages you receive from AncestryData and other third parties
- Contact us to withdraw your consent subject to any limitations set forth below
- If you use our services and product recommendations then your agree to our privacy, terms, and conditions mentioned herein
- Go to the account page or email us to delete and close your account
I. INFORMATION WE COLLECT
Information Provided Directly by You To AncestryData
Registration Information. We will collect personal information from you if you register with us or subscribe to our Services (“Personal Information”). Any information you provide before registering with us is not associated with you individually and is not retained by AncestryData unless you register with us. When you register you are required to provide certain categories of information, such as name, e-mail address, billing information and a password.
Searching for people. When you are searching for people, you may enter third party personal information such as their name, address, phone, email or social security number. We only use the data you input to provide you with a search request. We retain the results of your search requests for a period of time at our discretion but do not use that information for any other purpose and have no obligation to maintain such search results.
Optional Information. At various other points during your visit to AncestryData, you may be asked to provide information about yourself. The use of other services which require the input of additional information is completely voluntary on your part. You have the choice about whether to disclose the information necessary to use these features of our AncestryData Applications.
Feedback. In addition, during your visit to our Site, you may be asked to provide feedback, ideas, suggestions, and/or proposals (“Feedback”) with regard to our products and services. Submission of Feedback is optional, although encouraged, as it allows AncestryData to better address our users’ needs and continuously work towards improving our products and services. By submitting your Feedback, you acknowledge and agree that (1) such Feedback does not contain confidential or proprietary information; (2) AncestryData shall be entitled to use or disclose (or choose not to disclose) any such Feedback for any purpose, in any way, in any media worldwide; (3) you irrevocably assign to AncestryData all rights to your Feedback; (4) AncestryData is not under any obligation of confidentiality, express or implied, with respect to the Feedback; and (5) you are not entitled to any compensation or reimbursement of any kind from AncestryData under any circumstances for submission of your Feedback.
In the case that you disclose personal information within your feedback, you may request that the Company remove this feedback. You may also choose not to provide feedback that might contain any personal information.
If you choose to provide feedback that includes personal information, and we post your feedback on this or any other site, we will not include any personal information in our post.
Billing Information. While many products and services on our Site are provided free, some require payment from you by credit/debit card (“Billing Information”). We collect, and if you are purchasing a recurring billing subscription, we store Billing Information but this information is only shared with third parties who perform tasks required to verify and complete the purchase transaction. Examples of this include fulfilling orders and processing credit/debit cards.
Job Applicants. If your personal information is submitted through our Site when applying for a position with our company, the information will be used solely in connection with considering and acting upon your application. We may retain your personal information for a period of time, but only for the purpose of considering your application for current or future available positions. This information may be shared with our partners and affiliates for the purpose of evaluating your qualifications for the particular position or other available positions, as well as with third-party service providers retained by us to collect, maintain and analyze candidate submissions for job postings.
Information Collected Through Technology and Advertising
In addition to any Personal Information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the AncestryData Applications (“Usage Information”), including the device used to access AncestryData Applications (“Device”), and the IP address or other unique identifier identified by that Device (“Device Identifier”). Your Device Identifier may also identify your regional location. This Usage Information is used for many purposes including, for example, to:
We use Local Storage Objects (LSOs) such as Flash to store information. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 and Flash to collect and store information. To learn how to manage privacy and storage settings for Flash cookies click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118.
Analytics: Google Analytics Premium feature is enabled in AncestryData.com. Google Analytics will collect data about our traffic via Google advertising cookies and anonymous identifiers, in addition to data collected through a standard Google Analytics implementation.
Information You Provide About a Third Party
If you choose to use our referral service to tell a friend about our Services, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit AncestryData.com. We store this information for the sole purpose of sending this one-time email and for tracking the success of our referral program. Your friend may e-mail us by using our contact form located at https://www.AncestryData.com/Help to request that we remove this information from our database. If that person registers with us, his/her information will be treated in the same manner as all other customers or registered users. Please be aware that when you use any send-to-a-friend functionality on the AncestryData Applications, your e-mail address may be included in the communication sent to your friend.
Information We Collect From Third Parties
We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically, such as information to validate or update your address, your billing information, or other demographic and lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to target our communications so that we can inform you of products, services and offers that may be of interest, and for internal business analysis or other business purposes.
Advertisers and third parties also may collect information about your activity on AncestryData Applications and on third-party sites and applications using tracking technologies. Tracking data collected by these advertisers and third parties is used to decide which ads you see both on our AncestryData Applications and on third-party sites and applications, but does not identify you personally and is not associated with your registration account. We do not have access to or control over information that may be collected by advertisers and third parties, but many ad networks, data exchanges, marketing analytics and other service providers may allow you to choose not to receive their targeted advertising. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Additionally, you may also opt-out specifically to rubicon project Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads. We adhere to the digital advertising alliance’s self-regulatory principles for online behavioral advertising.
As a consumer, you have choices as how AncestryData.com handles personal information related to your activities on the website. You have a choice to opt-out from the Digital Advertising data that is gathered during your visit by clicking here. Please note your personal information content and advertising opt-out are handled differently and are separate activities initiated by the consumer.
If you wish to stop receiving promotional emails, you may opt out by accessing your account and updating your settings in “Email preferences”, or clicking the Unsubscribe link found on the bottom of every promotional email we send.
II. HOW WE USE AND SHARE YOUR INFORMATION
Contacting You. When you provide us with information in connection with a particular activity or otherwise sign up for our Services or provide your contact information, including an email address or telephone number in connection with that activity, product or service, you agree that this action constitutes a purchase or inquiry establishing a business relationship with us. You expressly consent to our communicating with you about AncestryData using the information you provided to us. You also attest that you have the legal authority over any telephone number you provide to us and can provide us with the authorization to contact you. This means you may be contacted in person or by recorded message, by e-mail, telephone and/or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving.
Transactional Communications. We may send you notices from time to time relating to your account or your orders. These may include order confirmations, invoices or customer service notifications. We may also send you service-related announcements when it is necessary to do so; for instance, if our Service is temporarily suspended for maintenance, or the delivery of a product is delayed or there is some service issue with something you may have ordered. You may not opt-out of receiving these communications, which are not promotional in nature.
Service Providers. We may use third party service providers to help us operate our business and the AncestryData Applications or administer activities on our behalf, such as processing payments. We may share your information with these third parties for those limited purposes.
Electronic Promotional Offers. We may send you promotional emails regarding special offers about our Services. You may choose not to receive our promotional communications or opt out of our sharing information with third parties for marketing purposes by accessing “My Account” and updating your settings in “Email preferences”, or you may e-mail us by using our contact form located at https://www.AncestryData.com/Help. You may also click the unsubscribe link in the footer of any email. You may also close your account. After unsubscribing or closing your account, we cannot guarantee that you will never receive another marketing mailing from us, because we may obtain your e-mail address in the future through a different e-mail marketing program that you have opted into. Unsubscribing from one marketing list will not automatically unsubscribe a user from all marketing lists. Please note that even if you opt out of receiving promotional e-mails, we may continue to send you electronic service or transactional notifications that are related to your account(s), orders or other services you have requested, without offering you the opportunity to opt out of receiving them.
Advertising and Analytics data collection: AncestryData.com and some third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together to recognize you, customize your experience, and serve advertisements both on and off AncestryData Applications.
III. ACCESS TO YOUR INFORMATION
IV. CHOICE AND OPT OUT
Upon request we can block the records we have control over in our database from being shown on AncestryData.com. You can request for your personal information to be blocked from being searched using the link below. Unless otherwise required by law, we will only accept opt-out requests directly from the individual whose information is being opted-out and we reserve the right to require verification of identity and reject opt-out requests in our sole discretion. Of course we are unable to remove any information about you from databases operated by third parties. We do not accept opt-out requests via fax or mail. To manage or remove your public records from our database, please click here. Please note that changes you request may not be effective immediately. Note that despite any request for removal of or change to personal information, we may need to retain certain information for recordkeeping purposes and there may also be residual information that will remain within our databases and other records, which will not be removed or changed.
We are not obligated by law to block the records we have control over in our database from being shown on AncestryData.com. Despite this, we will endeavor to comply with any such requests to block the records we have control over as described above. Please note, we have no control over public records, and do not guarantee or warrant that a request for removal of or change to personal information as described above will result in removal of or change to all of your information from AncestryData.com. Further, we are not responsible for informing third parties (including without limitation our third party service providers or strategic partners) with whom we have already shared your personal information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities.
Advertising and Analytics Opt Out: You can opt-out of the Google Analytics Advertising Features you use, including through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out). You can also use Google Analytics’ currently available opt-outs for the web.
V. IMPORTANT DISCLOSURES, PRACTICES AND CONTACT INFORMATION
Testimonials. We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at https://www.AncestryData.com/Help.
Public Directory. We will list you in our publicly accessible member directory. If you wish to request removal of your information from our directory, please click here.
Security. No data transmission over the Internet, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure the security of any information you transmit to us, and your use of the Site indicates that you are willing to assume this. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
Children’s Privacy. The AncestryData Applications are intended for a general audience and are not directed or intended for children under 18 years of age. We do not knowingly collect Personal Information from individuals under 18 years of age. If you are under 18 years of age, you should not register or provide Personal Information on the AncestryData Applications. If we later obtain actual knowledge that a user is under 18 years of age, we will take steps to remove that user’s Personal Information from our systems.
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